If a song doesn’t play, pauses unexpectedly, or won’t download in Jamzone, you can follow these steps to quickly fix playback or download issues.
Troubleshooting steps
- Check your internet connection.
- Restart the app and try again.
- Go to the song’s [...] menu > Remove Download, then reopen the song to download it again.
- Make sure your subscription is active, especially for Premium or Pro features.
Tips
- Streaming requires a stable Wi-Fi or mobile connection.
- Some issues may be caused by temporary server interruptions, try again after a few minutes.
- If the issue persists, try reinstalling Jamzone or contact support.
Need help fixing playback or download issues? Feel free to contact our support team.