If Jamzone crashes or songs won’t load properly, you can try a few troubleshooting steps to quickly resolve the issue.
General troubleshooting
- Force quit the app and reopen it.
- Restart your device.
- Make sure you're running the latest version of Jamzone and iOS.
If a specific song won’t play
- Tap the [...] menu next to the song.
- Select Remove Download.
- Download the song again from the catalog.
If the app still won’t launch, try uninstalling and reinstalling Jamzone.
Tips
- Use a stable Wi-Fi connection for downloads and streaming.
- Delete unused downloads if your device is low on storage.
- If the issue persists, contact support with your device model and iOS version.
Need help fixing a crash or loading issue? Feel free to contact our support team.